Policies

Consumer Privacy Policy

This privacy policy outlines how we collect, use and protect your personal information in accordance with our website.

Selling or Sharing of Personal Information

We do not sell your personal information. Period.

Types of information we may collect from the people who visit our website.

You may be asked to submit your personal information via our appointment request form, including name, date of birth, phone number, email address, mailing address, and other details so we can provide our services to you and match you with the most appropriate therapist for your needs.

Sources of Personal Information

We collect information from you when you fill out and submit an appointment request or other form on our website.

How we use your personal information

We may use such information in the following ways:

To allow us to better service you in responding to your appointment request.
To provide information to the assigned therapist so they understand your needs prior to reaching out to discuss your appointment.
To allow your therapist to contact you via phone prior to your first appointment.
With your consent, to allow your therapist to communicate with you via text, phone or email regarding current and future appointments and other issues that arise.

How we protect the information we receive

Our site is reviewed on a regular basis for security vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

Retention of Your Personal Information

We will only retain your personal information for as long as legally necessary. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

California Consumer Privacy Act (CCPA)

Under the CCPA, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at info@ciftcounseling.com

Notice of Clinical Privacy Practices

We take confidentiality and privacy very seriously. Likewise, the law protects the relationship between client and psychotherapist, therefore information cannot be disclosed without your specific written permission. However, there are a few exceptions, by law, that you will need to be aware of:

Suspected child abuse or dependent adult or elder abuse, for which we are required by law to report immediately to the appropriate authorities.
If a client is threatening serious bodily harm to another person or persons, we must notify the police and inform the intended victim(s).
If a client intends to harm himself or herself, we will make every effort to enlist their cooperation in insuring their safety. If they do not cooperate, we will take further measures without their permission that are provided to us by law in order to ensure their safety.

Cancellation Policy

Please contact us at least 48 hours in advance, if you will be unable to make your scheduled appointment. If you do not show for your scheduled appointment and have not notified us at least 48 hours in advance, you will be required to pay the full cost of the session missed. However, be sure to check with your individual therapist for all the details on his or her cancellation policy as some do vary.

Insurance Policy

We do not currently accept insurance as a form of payment. However, depending on your health care plan, certain services may be reimbursed to you in full or in part by your health insurance provider. Some health care plans, like PPOs, offer reimbursement for treatment from out-of-network providers. This means that as the client, you would pay the full amount charged by your therapist and then submit a superbill (provided upon request) to your insurance for reimbursement. Other health care plans, like HMOs or Medi-Cal, do not reimburse treatment from out-of-network providers, which means that as the client, you would be responsible for the full amount charged by your therapist.

Please contact your insurance company to find out their reimbursement policy and rates for an out-of-network provider.