Policies

Privacy Policy

We take confidentiality and privacy very seriously. Likewise, the law protects the relationship between client and psychotherapist, therefore information cannot be disclosed without your specific written permission. However, there are a few exceptions, by law, that you will need to be aware of:

  • Suspected child abuse or dependant adult or elder abuse, for which we are required by law to report immediately to the appropriate authorities.
  • If a client is threatening serious bodily harm to another person or persons, we must notify the police and inform the intended victim(s).
  • If a client intends to harm himself or herself, we will make every effort to  enlist their cooperation in insuring their safety. If they do not cooperate, we will take further measures without their permission that are provided to us by law in order to ensure their safety.

Cancellation Policy

Please contact us at least 48 hours in advance, if you will be unable to make your scheduled appointment. If you do not show for your scheduled appointment and have not notified us at least 48 hours in advance, you will be required to pay the full cost of the session missed. However, be sure to check with your individual therapist for all the details on his or her cancellation policy as some do vary.


Insurance Policy

We do not currently accept insurance as a form of payment. However, depending on your health care plan, certain services may be reimbursed to you in full or in part by your health insurance provider. Some health care plans, like PPOs, offer reimbursement for treatment from out-of-network providers. This means that as the client, you would pay the full amount charged by your therapist and then submit a superbill (provided upon request) to your insurance for reimbursement. Other health care plans, like HMOs or Medi-Cal, do not reimburse treatment from out-of-network providers, which means that as the client, you would be responsible for the full amount charged by your therapist.

Please contact your insurance company to find out their reimbursement policy and rates for an out-of-network provider.